Privacy Policy

Information We Collect From You

Website Visitors

Vivint Host, like most website owners, collects non-personally identifying information of the type that web browsers and servers generally make available, such as:

• Browser type.
• Language preference.
• Referring site.
• Date and time of each visitor request.
• Pages you view.

The objective of collecting non-personally identifiable information is to better understand how Vivint Host visitors use the website.

Vivint Host also gathers potentially personally identifying information, such as:

• Email address.
• Personal website URL.
• Internet Protocol (IP) address for logged-in users.
• Internet Protocol (IP) address for users placing an order.

Vivint Host only discloses logged-in user IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.

Signing Up For Services; User Information

To provide web hosting services and domain registration or management services, we may collect the following information from you:

• Information you provide before or during the registration process, such as your email address.
• Information collected when you register, contact us for support, or use our products or services.
• Payment information, including credit card information, when you purchase our products and services.

SMS Communications

By providing your phone number and opting in to receive SMS messages from Vivint Host, you consent to receive text messages from us regarding your account, services, promotions, or support updates.

• Consent: By subscribing or contacting us via SMS, you agree to receive text messages from Vivint Host.
• Privacy: Your personal information and phone number will not be shared, sold, or distributed to third parties for marketing purposes.
• Message Frequency: Message frequency may vary based on your interactions with Vivint Host, but messages may be recurring.
• Opt-Out: You may reply “STOP” at any time to unsubscribe from further messages.
• Help: You may reply “HELP” for more information or assistance.
• Rates: Message and data rates may apply depending on your mobile carrier plan.
• Support Contact: For additional assistance, please submit a request through the Vivint Host Support Channel.

Domain Registration

When you purchase domain registration services for top-level domains (TLDs), we may be required to collect personal information from you, including:

• Registrant name.
• Registrant organization, where applicable.
• Registrant address.
• Registrant email address.
• Registrant fax number, where applicable.
• Registrant phone number.
• Administrative contact information.
• Technical contact information.
• Billing contact information.

Our collection of personal information is required to fulfill contractual responsibilities to the Internet Corporation for Assigned Names and Numbers (“ICANN”) and certain TLD registries (“Registries”) in order to register and manage your domain name. In addition to personal information, our contracts with certain Registries may require us to collect additional information for TLD registration, such as professional affiliations, identity information, or other qualifying details.

Disclosure Of Information

Public Whois: Our agreements with ICANN and other Registries compel us to make certain domain name information "WHOIS Information" available and accessible to the public via a searchable port 43 "WHOIS" Service on a public webpage operated by the applicable registrar of record "WHOIS Site". The WHOIS Site is a publicly accessible database that contains WHOIS information such as a domain name, the name server(s) to which it points, and the date it was created and expired.

Transfer out: If you begin a transfer of a domain name away from us as the registrar of record, we may be required, under our contract with ICANN, to post your registrant email address acquired from your Personal Information on the WHOIS Site for approximately five (5) calendar days. After this period, presuming a proper transfer, you will no longer be our customer for that domain name, and the gaining registrar will maintain your WHOIS information.

Certain registries: Registries are third-party TLD providers that are not affiliated with domain registrars. If needed by contract with a specific Registry, we may be required, as a domain registrar of domains offered by the Registry, to provide Personal Information and Additional Personal Information to such Registry in order to correctly register your domain name. If we supply a Registry with your Personal Information and Additional Personal Information, the Registry is responsible for adhering to applicable data privacy regulations.

Data escrow: Our contract with ICANN requires us to deposit the Personal Information acquired with a secure third-party escrow provider who acts only as the data's holder.

Permitted Disclosures: We may also release your Personal Information as required by ICANN's laws, regulations, and policies, such as the Uniform Domain-Name Dispute-Resolution Policy "UDRP".
We keep the data we acquire in a variety of locations within our infrastructure, including system log files, back end databases, and analytics platforms.

Protection Of Certain Personally Identifying Information

Vivint Host only shares potentially personally identifying and personally identifying information with employees, contractors, and associated companies that:

• Need the information to process it on behalf of Vivint Host.
• Provide services available through Vivint Host websites or services.
• Have agreed not to share it with others except as required to provide services or comply with legal obligations.

Some of those workers, contractors, and connected organizations may be based outside of your home country; by using Vivint Host websites or services, you agree to the transmission of such information to them.

Vivint Host will not rent or sell personally identifiable information to anyone.

Other than to its employees, contractors, and affiliated organizations, as described above, Vivint Host discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, government investigation, legal investigation, or other governmental request, or when Vivint Host believes in good faith that disclosure is reasonably necessary to protect Vivint Host, third parties, or the public at large.

If you are a registered member of Vivint Host and have provided your email address, Vivint Host may send you an email on occasion to inform you of new features, collect feedback, or just keep you up to date on what is going on with Vivint Host and its products.

We generally share this type of information through the Vivint Host social media channels, so we plan to keep this type of correspondence to a minimum.

If you give us a request (for example, through our support email or one of our feedback systems), we reserve the right to publish it in order to help us clarify or reply to your request, as well as to assist other users.

Vivint Host takes all reasonable precautions to prevent the unauthorized access, use, modification, or destruction of potentially personally identifiable information.

How We Use Your Information

We have a legitimate interest in running a successful and efficient business, as well as providing you with Services and relevant content. We collect various types of information about you, such as your name, email address, and browsing history. This information, both alone and in combination with other data we collect about you, is used for the following purposes:

• To provide the requested Services to you.
• To provide you with valuable content.
• To ensure the proper functioning of our Services.
• To offer and improve our Services.
• To provide you with requested information or technical support.
• To facilitate your movement through our websites or your use of our Services.
• To diagnose problems with our servers or Services.
• In connection with our security and compliance programs.
• To administer our websites.
• To communicate with you.
• To assist us in offering a personalized experience or otherwise tailor our Services to you.
• As otherwise described in this Privacy Policy.

To do a better job of advertising and marketing our Services, our use of your information for this purpose is performed with your consent where required by applicable law.

To advertise or market third-party products and services, where permitted by law and where your consent is required.

To target prospective customers with our products or services such targeting is only performed with your permission where your consent is required by applicable law.

We also use the information we receive in aggregated and anonymized formats to generate reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices, and the number of users who have been exposed to, or clicked on, our websites, or evaluated or purchased our products and services.

Payment information you supply to us, including credit card information, will only be used to process payments for our products and services. We have strict security measures in place to protect your data, ensuring it is handled with the utmost care and confidentiality.

How We Share Information

Vivint Host may share personal information only when necessary to provide services, operate our business, comply with legal obligations, protect our services, or with your consent.

Third-Party Providers: We may share information with trusted third-party service providers that help us operate our business and deliver services. These providers may assist with payment processing, content delivery, email delivery, customer support, sales support, analytics, security, hosting infrastructure, and service operations. Third-party providers may process personal information only as necessary to provide services to Vivint Host and in accordance with this Privacy Policy and applicable law.

Advertising and Analytics: Where permitted by law, we may work with advertising or analytics providers that use cookies or similar technologies to help measure website activity, improve our services, or deliver relevant information. Where consent is required, we will rely on applicable consent before using such technologies.

Business Transactions: If Vivint Host is involved in a merger, acquisition, sale of assets, reorganization, assignment, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Aggregated or De-identified Data: We may share aggregated or de-identified information that does not reasonably identify you for analytics, reporting, research, or service improvement purposes.

Legal Compliance and Investigations: We may disclose personal information when required to comply with applicable laws, subpoenas, court orders, legal processes, law enforcement requests, regulatory requests, or other valid legal requirements.

Security and Protection: We may share information when we believe it is necessary to protect Vivint Host, our customers, our services, our systems, or the public from fraud, abuse, security threats, or unlawful activity.

Consent: We may disclose your information with your permission or at your direction.

How We Use Cookies

At Vivint Host, your online safety is our top priority. We use 'cookies', which are harmless text files saved to your hard drive by a web page server. Rest assured, cookies cannot be used to launch programs or install viruses on your computer. They are uniquely assigned to you and can only be read by web servers in the domain from which they were issued.

Cookies are used to help our websites function properly and improve your experience. For example, cookies may help remember that you are logged in, preserve site preferences, support cart or account functions, and allow us to understand how visitors use our websites. This may make it easier for you to access features you previously configured or information you previously provided, such as billing and contact information.

Some cookies are required for Vivint Host websites and services to function correctly, such as cookies that help verify login status or maintain account sessions. Other cookies, such as analytics cookies, help us understand how visitors use our websites. Advertising or tracking cookies may be used where permitted by law and subject to applicable consent requirements. By continuing to use Vivint Host websites with cookies enabled, you acknowledge our use of cookies as described in this Privacy Policy.

You can manage cookies through your browser settings or privacy tools. If you disable or limit cookies, some Vivint Host website features, account functions, or services may not work properly.

Business Transfers

If Vivint Host, or substantially all of its assets, is acquired, merged, sold, reorganized, or involved in bankruptcy or similar proceedings, user information may be transferred as part of that transaction. Any successor or acquiring entity may continue to use personal information in accordance with this Privacy Policy, unless otherwise required by law.

Children

Our website and services are not intended for youngsters; they are specifically created for businesses. We do not intentionally collect information from or about minors under 13, and their usage of our services is strictly prohibited.

Third Party Links

Vivint Host websites may include links to third-party websites or services where you may purchase products, sign up for services, or provide personal information such as your name, email address, contact information, or billing details. If you place an order or provide personal information to a website or service that Vivint Host does not operate, Vivint Host does not control how that third party collects, uses, discloses, protects, or otherwise handles your personal information. Third-party websites and services are provided for convenience and may have their own privacy policies and terms. Please review those policies before providing personal information to third parties.

Security

We make reasonable efforts to protect your information using physical and electronic protections. However, due to the nature of the Internet, we cannot guarantee its security or privacy. To protect yourself from security and privacy concerns, we recommend using anti-virus software, running regular credit checks, utilizing firewalls, and taking other steps.

Transfers

Your information may be transferred to and stored on computers outside your state, province, nation, or other governmental jurisdiction, where privacy regulations may be less stringent than those in your area. Your approval of this Privacy Policy, followed by the input of such information, constitutes your acceptance of the transfer. Information provided to Vivint Host will be collected, processed, kept, disclosed, and disposed of in compliance with relevant US laws and this policy. If you are a non-U.S. member, you realize and agree that Vivint Host may collect, use, and disclose your information to entities outside your native jurisdiction. Furthermore, such information may be stored on servers outside your resident jurisdiction. United States law may provide a different level of protection for information than other countries.

DriveCloud Services

Privacy Policy Changes

Although most changes are expected to be modest, Vivint Host may alter its Privacy Policy from time to time at its sole discretion. Vivint Host encourages visitors to review this page periodically for updates to its Privacy Policy. Your continued use of this site following any modification to this Privacy Policy constitutes your acceptance of that change.

How To Contact Us

We welcome your feedback on this Privacy Policy. If you believe we have not followed this Privacy Policy, or if you need to request access to or correction of your personal information, please submit your request through the Vivint Host Legal Channel.