Payment Policy

Money-Back Guarantee

Vivint Host offers a thirty (30) day money-back guarantee for eligible standard hosting services. Refund requests must be submitted through a cancellation request or support ticket within thirty (30) days of the original order or payment date.

• Refunds are limited to one refund per customer or business entity. Multiple accounts, duplicate signups, or multiple services do not qualify for repeated refunds.
• The money-back guarantee does not apply to domain registrations, domain renewals, domain transfers, domain restorations, SSL certificates, VPS hosting, DriveCloud services, dedicated resources, Email Hosting, Website Builder services, custom website design, software licenses, setup fees, migration fees, administrative fees, dedicated IPs, add-ons, upgrades, custom work, third-party fees, or any other non-refundable service.
• Refunds are not granted for accounts suspended, restricted, or closed due to Terms of Service, Acceptable Use Policy, abuse, spam, fraud, chargeback, or payment violations.
• Approved refunds are normally processed within thirty-one (31) days after approval.
• No refunds will be granted for cancellation requests submitted outside the eligible thirty (30) day refund period.

Domain Registrations/Renewals

All domain registrations, renewals, transfers, restorations, and related domain services are final once processed. Because domain-related services are processed through registrars and registries, Vivint Host cannot guarantee refunds, reversals, or recovery after a domain transaction has been completed.

Domain renewal invoices are generally generated thirty (30) days before the renewal date to allow time to resolve payment issues and help prevent domain expiration, suspension, or loss.

If a domain name is misspelled or registered incorrectly, contact Vivint Host promptly. We may attempt to assist, but corrections, cancellations, refunds, or replacements are not guaranteed and depend on registrar and registry rules.

Late Invoices

Payment for monthly services is due on the invoice due date. If an invoice remains unpaid after the due date, a late payment fee of $10.00 may be added to the invoice beginning the next day. As a courtesy, Vivint Host may allow a three (3) day grace period before service suspension. Services may be suspended if an invoice remains unpaid after the grace period.

Services may be suspended if an invoice remains unpaid after the grace period. Services may be terminated if payment is not received after continued non-payment or repeated failed payment attempts.

Account access and services may be restored once the outstanding balance has been paid, subject to availability and any applicable restoration or reactivation fees. Customers with an outstanding balance may not be able to place new orders, activate new services, upgrade existing services, or renew services until the account balance is paid.

If an account is terminated for non-payment, related data, files, emails, backups, and service configurations may be permanently removed from Vivint Host systems. Data recovery after termination is not guaranteed.

Promotional Pricing

Many of our web hosting, email hosting, website builder, and VPS hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).

On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service:

Terms of Service

And our Acceptable Use Policy:

Acceptable Use Policy