Customer Service Representative

• Location: Remote

• Commitment: Full-Time

• Shift Hours: Monday - Friday, 10:00 AM - 06:00 PM EST

Vivint Host is a small but rapidly growing web hosting company. Despite our small team, our customers truly appreciate our services.

We grow every day, and this is why we're hiring new people every few months, to make sure our clients are happy and our team is not overwhelmed.

Qualifications and Skills:

• Must have experience working in the web hosting industry (1+ years)
• Intimate knowledge of cPanel
• Strong customer service skills
• Excellent verbal and written English & Spanish communication skills
• Strong desire to grow technical skills
• Experience troubleshooting Linux servers and applications (AlmaLinux, CloudLinux)
• Experience with WordPress and other open-source CMS's is preferred
• Familiarity with standard web hosting services (PHP, MySQL, FTP, DNS, sFTP, SSH, mod_sec)
• Patience and perseverance to provide exceptional technical support to non-technical users via Live Chat, Support Tickets, and Sales Phone Calls.

We offer 15 days of paid time off (PTO) per year and standard holidays. The average salary for this role is $18 per hour, though it may vary based on your current skills. Our hiring package includes several additional perks, such as paid courses, a VoIP phone, a Laptop, and a significant reward after 2-5 years with the company.

Important: You must reside in the U.S. and have a stable internet connection for this position.