Payment Policy
You may cancel your services with us anytime by following the Cancellation Process listed below. Products purchased from Vivint Host may be refunded only if canceled within the timeframe listed under the payment policy unless noted otherwise. All refunds are subject to the below conditions in the Money-Back Guarantee Period.
- Last Updated: July 13, 2024
Money Back Guarantee
We provide a 30-day money back guarantee on all Web Hosting, Email Hosting, Website Builder, and VPS Hosting packages
with the following conditions:
Domain Registrations/Renewals
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it. We can't guarantee that we will be able to fix it, but we will try our best.
Late Invoices
We do NOT provide extensions on invoices here at Vivint Host.
All invoices should be paid on DUE DATE. We do have a 3 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a $10 late fee that must be paid to reactivate the account. Invoices delinquent past 15 days are subject to account termination.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.
Promotional Pricing
Many of our web hosting, email hosting, website builder, and VPS hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.
Please review our Terms of Service:
Terms of Service
And our Acceptable Use Policy:
Acceptable Policy